Answers to your Questions
What Shipping Methods Are Available?
We ship the majority of our packages through USPS First Class (under 1lb), USPS Priority, and FedEx (for larger specialty items). Shipping methods will be automatically displayed on the checkout page. Feel free to contact us with any special requests!
Do You Ship Internationally?
We do! We regularly ship to Europe, South Korea, Japan, China, Australia and many other countries. However, our shipping insurance for most items only covers us in the United States. If you require further international tracking / handling please contact us to make special arrangements prior to your purchase – we are happy to do so! We are not responsible for packages that get lost in international customs or in the postal systems of underdeveloped areas.
How Long Will It Take To Get My Package?
Most items will ship within 3 days unless otherwise noted on the product page. Individually handmade items can occasionally take 7-10 business days if we are between production runs. Once your item has left our workshop, most packages within the continental US are delivered within 3 days through USPS First Class and USPS Priority shipping methods. For international purchases, customs times may vary. Example: For South Korea, we’ve seen arrival times range between 14 – 21 days after the package has left our shop. International express shipping through DHL is also available for a premium price. Contact us for an international express quote.
How do I apply for 6-month 0% financing?
Checkout using the “PayPal” payment method and select “PayPal Credit” on the subsequent page; or contact us for a PayPal invoice with which you can use to apply for financing.
What Payment Methods Are Accepted?
We accept most major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We can also accept gift and prepaid cards that are one of the above types. We also accept PayPal, Cash (for local pickups), and Checks (though funds must clear before item can be shipped). Let us know if you prefer a payment method that isn’t listed here.
How is my payment information and personal data protected?
We chose our payment processors very carefully to ensure the security of your payment information. Our site is hosted by one of the most stable and secure E-Commerce services utilizing industry-standard security protocols. Payments are processed through your choice of Stripe or PayPal and your payment information is never hosted locally or processed directly through our website. Your privacy is paramount to us. Under no circumstances would we ever share any information with a third party.
ORDERS AND RETURNS
How do I place an Order?
Check out through the shopping cart (upper right link) on our website. For those desiring a financing plan through PayPal, just contact us regarding the item you are considering and we can send a PayPal invoice which will allow you to apply your PayPal financing promotions (usually 6-24 months 0% financing) to your purchase with our website.
Do I need an account to place an order?
Nope! Just check out as you would with any other website.
How Do I Track My Order?
As soon as your order is shipped, we will send you an email with a tracking link. If you did not receive this for any reason, just contact us and we’ll be happy to send it to you!
Who should I to contact if I have any queries?
Contact me! I’ll be happy to answer any questions from our saw-dusty laptop. Ben Sherwyn, Owner – Snacks Modern LLC, email@example.com
Our complete contact information is:
What is your return policy?
We offer a 14 day return policy on all items in our store with a 15% restocking fee. Buyer will be responsible for return shipping charges. Item must be unused and received in the same condition as when it was shipped. For returns on our handmade lighting objects, the original packaging is important to return them safely without damaging the blades in transit. Please contact us for return instructions prior to shipping them back. Thanks!